Policy

All FX suits are designed to a form fit on most average-sized humans. We do not guarantee our suits will fit universally to ones' exact measurements.

All products are made to order and are hand-painted and hand-finished. Some variation in color or design is to be expected.

SHIPPING

Order fulfillment is on a first-come, first-served basis. All shipping charges depend on the weight of your order. All items are shipped based on current workload, seasonal demand and material availability. A delay in shipment may occur during peak seasons.

RETURNS

All sales are final and non-refundable. If you happen to receive your product damaged, we will repair the product and return it to you if it is proven the product was damaged before/during shipment. Defects must be reported by the customer and approved by management within 7 days of receiving the item.

DAMAGES & repairs

In the event you rip the mask or have paint damage to the suit we can repair it for $50 plus shipping & handling. This fee applies to a one-time repair. Additional repairs will require an additional fee.

All custom work requires a down payment of 50% and the remaining balance due upon completion of the project. A custom project usually requires a contract.