All FX suits are designed to a form fit on most average-sized humans. We do not guarantee our suits will fit universally to ones' exact measurements.
All products are made to order and are hand-painted and hand-finished. Some variation in color or design is to be expected.
With proper care and maintanence, your product will last years to come. Think of your FX suit as formal wear. They require more than one person to get into and take off. Our FX suits are meant to be Icons, for showmanship and prestige of your event. Continual use and harsh treatment will put wear on your FX suit. Good treatment, following the rules and using common sense will get years out of your FX suit.
Order fulfillment is on a first-come, first-served basis. All shipping charges depend on the weight of your order. All items are shipped based on current workload, seasonal demand and material availability. A delay in shipment may occur during peak seasons.
All sales are final and non-refundable. If you happen to receive your product damaged, we will repair the product and return it to you if it is proven the product was damaged before/during shipment. Defects must be reported by the customer and approved by management within 7 days of receiving the item.
All custom work requires a down payment of 50% and the remaining balance due upon completion of the project. A custom project usually requires a contract.